Developer Online Consulting (DOC) is a SGI Developer support program for Develop Plus software developers. It gives developers access to an e-mail channel for technical guidance and resolution to issues involving software application development, porting, and tuning related to SGI Linux or SGI Irix computer systems.
Examples of the appropriate uses of DOC support include:
| Problem Solving and Tools |
• Assistance in identifying and solving problems executing your application on SGI hardware.
• Effective use of SGI development tools, including compilers, debuggers, and performance tools.
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| Performance |
• Discussion of possible performance issues and ways to measure and improve your overall performance.
• Discussion of how SGI products and technologies can improve your software solution.
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| Understanding Hardware and Software Features and Capabilities |
• Discussion with an SGI engineer regarding SGI hardware specifications and capabilities.
• Understanding how to access and leverage SGI hardware features.
• Usage of SGI ProPack™ for Linux®, SGI software subsystems and toolkits.
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Term of Service
DOC provides on-line consulting for up to 5 incidents and must be used within one year of
the date of purchase.
How to Obtain DOC
DOC is available in 5-incident CasePacks for Developer Plus members with a designated development system. We are currently offering one FREE five-incident CasePack to new Developer Plus members. If you use all five incidents in the CasePack and need additional DOC support, you can purchase additional CasePacks from SGI.
How to Create a DOC Case
Learn about how to enter a new DOC case for e-mail technical assistance relating to questions about SGI IRIX® and 64-bit Linux software development on SGI platforms.
Principal Period of Maintenance (PPM)
Support is provided during standard business hours, 8 AM to 5 PM local time Monday through
Friday (5x9), excluding local holidays.
Support Delivery
SGI provides technical assistance via electronic mail communication for up to five
resolutions during the PPM. If SGI is unable to provide an answer or resolve your request
for service, you will not be charged for a call.
Note: SGI may not be able to respond to incidents that may require disclosing certain
proprietary, confidential or licensed information. This program cannot be used to provide
general hardware and software support for your end users; nor is it set up to remotely debug
large applications and code bases. Questions involving system administration, hardware
issues, bugs, patches, installations and licensing should be directed to SGI's Customer
Support Center at 1-800-800-4744.
