Developer Online Consulting (DOC) provides e-mail technical assistance relating to questions about SGI® IRIX® and 64-bit Linux® software development on SGI® platforms.
To open a DOC case, you must:
- Be an existing Developer Plus member in the SGI Global Developer Program
- Have a Supportfolio™ UserID
If you have questions regarding any of these steps, please consult the sections:
Alternatively, please contact the Developer Member Center at 1-650-933-3033 during normal business hours.
Open a DOC case
DOC cases are opened exclusively through Supportfolio.
- Log in to Supportfolio
- Click on "Problem Resolution"
- If you see a pop down menu labeled "Please Specify," continue to Step 4. Otherwise, click on "Create List."
- Select the system serial number (in the form of DEVxxxx-PLUS) associated with your DOC support contract
- Click on "Update"
- From the pop down menu labeled "Please Specify:"
- Select serial number (in the form of DEVxxxx-PLUS)
- Describe the problem in "Problem Description"
- Click on "Submit"
Once the case is submitted, DOC entitlement will be verified and then the case will be routed to a SGI DOC engineer who will provide an initial response within three business days.
