Service/Warranty

SGI® Altix® ICE comes with a limited manufacturer's product warranty that includes:

Hardware warranty coverage

  • Three-year on-site hardware repair and parts replacement with next-business-day on-site response
  • Parts and labor included, 5x9 coverage
Software warranty coverage
  • Telephone technical assistance (first 90 days only)
  • Software updates are not included
  • Applies only to operating systems installed by SGI

To help you get the most from your SGI Altix servers, we recommend the following services
SGI® FullExpress™ Fast, comprehensive software and hardware support delivered by SGI service experts. Features a four-hour on-site response for hardware support, telephone technical assistance, and software updates for SGI® software products.
Mission-Critical This is the highest level of service available from SGI. It provides 7x24 support with a two-hour, on-site hardware response and a six-hour system-restoration commitment. A designated Technical Account Manager coordinates SGI support. Includes telephone technical assistance and software updates for SGI® software products.
Linux® Implementation Get on the fast track to productivity. Includes Linux software installation and configuration, disk/tape management, serial device connectivity, and a range of system administration services.
Linux On-Site System
Administration		 Augment your staff's skills with the expertise of SGI. Expert setup and ongoing system management services with flexible scheduling options are available.
Deployment Services (PDF 64K) Expert installation according to desired hardware configuration. Hardware upgrades, system relocation, and network integration services are available.
UPSafe® Implementation Unexpected power surges and blackouts cause damage to computer systems. Protect your investment and valuable data with an uninterruptible power system. Includes software and a bumper-to-bumper, next-business-day service warranty.