SGI® InfiniteStorage™ Gateway



Warranty / Support / Installation Services

SGI InfiniteStorage Gateway comes with a limited manufacturer's product warranty that includes:

Hardware warranty coverage

  • Available Monday through Friday, normal business hours (nine hours per day, determined locally)
  • Three-year on-site hardware repair and parts replacement with next-business-day on-site response time
Software warranty coverage
  • Telephone technical assistance (first 90 days only)
  • Software updates are not included
  • Applies only to operating systems installed and supported by SGI

To help you get the most from your SGI servers, we recommend the following services:

SGI® FullExpress™ 7x24 Our premier support service delivers complete hardware and software assistance 24 hours a day, seven days a week. Four hour on-site response on hardware problems involving field replaceable units, telephone / electronic technical support and software updates for SGI® software products. Optional on-site hardware response acceleration to two hours is available.
SGI® FullExpress™ Fast, comprehensive software and hardware support delivered by SGI service experts. Features a four-hour on-site response for hardware support involving field replaceable units, telephone / electronic technical assistance, and software updates for SGI® software products.
SGI® FullCare™ FullCare provides complete hardware and software support during standard business hours (5x9). FullCare includes a next-business-day, on-site response for hardware problems involving field replaceable units and telephone technical support. Extended coverage hours available.
Deployment Services Expert installation according to desired hardware configuration. Hardware upgrades, system relocation and network integration services are available.
Data Storage Implementation SGI Services provides basic disk set up, disk management, exercising/formatting of disks and LUN configuration in this service. Includes guides for creating volumes and documentation of the implementation process.