SGI Installation Policy

Local exceptions may apply. Contact your local Service Manager for details specific to your region/country.

Initial System Installation

Initial system installation is no longer bundled with the product purchase price. While certain products can be easily installed, others are not customer-installable. For these products, installation services must be purchased separately through SGI Installation Services or an authorized Service Partner/Reseller. Refer to the product warranty page for a list of systems requiring an installation service.

Post-Initial System Installation or Reconfiguration for System Upgrades, Add-ons, or Relocations

Installation and/or system reconfiguration services are not included with the purchase of any hardware upgrades, add-ons, or system relocations. Inquire with your SGI sales representative to determine whether a particular hardware upgrade or add-on component purchased is customer-installable. Additionally, reconfigurations (such as the physical splitting, joining of Origin or Altix family modules) must be implemented as SGI Installation Services.

Installation, Reconfiguration, and Support Services

For those interested in installation and/or reconfiguration services, please see Installation Services for more information.

For those interested in support services, please see Support Offerings Overview for more information.

* Installation shall mean: After customer's placement of SGI equipment in its final destination, SGI will unpack and assemble the SGI equipment, which, when powered on, shall run in substantial compliance with standard published specifications (if any).