Remote System Administration


Simple, Flexible, Cost-Effective Solution for System Management

SGI's Remote System Administration service offers an attractive alternative that reduces or even eliminates your need for on-site support staff by providing the entire spectrum of system management tasks in packages that fit your business needs. The remote service ensures you that your systems will be watched over by the people who know them best: SGI experts.

A Cost-Effective Solution

Remote System Administration service can be the most cost-effective way to solve your IT management issues. With SGI remote service, there is no need to hire an administrator to support staff working in different time zones or remote locations. You can use RSA to reduce your system administrator's workload or filll a gap in your staff's skill set.

SGI engineers can also fill in temporarily for a vacationing system administrator or take over the management of specific servers.

Consistent and Reliable System Administration

SGI Customer Service receives top scores in customer satisfaction surveys each quarter. With SGI Remote System Administration service, you get access to the pool of SGI experts to help you manage your systems and address your system requests promptly.

SGI support specialists personally manage your system activity, employing ESP for constant monitoring and immediate notification of trouble spots. Monitoring may include login attempts and failures, critical error messages, performance and availability of designated systems, and user processes.

Features

  • Comprehensive system administration service
  • System configuration to a known state
  • Complete system monitoring
  • Regular status reports
  • On-site configuration of your systems for remote administration
  • Knowledge transfer of site configuration and procedures for requesting changes

Benefits

  • Optimized productivity: reduce or eliminate your system administration workload
  • SGI technical expertise: your system is managed by industry experts who have a vested interest in your success
  • Streamlined administration: provides consistency that simplifies management of your IT environment