Comparison Chart

Select the level of support that's right for you:

  • FullExpress™ 7x24 — 7x24 coverage with 4-hour on-site response after problem determination
  • FullExpress™ — 5x9 with 4-hour on-site response after problem determination during business hours
  • FullCare™ — 5x9 with next-business day on-site response
  • HardwareCare™ — hardware-only support with 5x9 coverage, next-business day on-site response
Program Features SGI FullExpress 7x24 SGI FullExpress SGI FullCare HardwareCare
Type HW and SW HW and SW HW and SW HW only
Standard PPM 7X24 5X9 5X9 5x9
Hardware Onsite Support FRU Only FRU Only FRU Only FRU Only
Hardware Onsite Response Time 4 hours
after problem determination
FRU delivered onsite
4 hours
after problem determination during PPM
RU delivered onsite
NBD
FRU delivered onsite
NBD
FRU delivered onsite
Parts Replacement CRU parts targeted to arrive w/in contracted SLA
An uplift option to include onsite replacement for CRUs is available.