Select the level of support that's right for you:
- FullExpress™ 7x24 — 7x24 coverage with 4-hour on-site response after problem determination
- FullExpress™ — 5x9 with 4-hour on-site response after problem determination during business hours
- FullCare™ — 5x9 with next-business day on-site response
- HardwareCare™ — hardware-only support with 5x9 coverage, next-business day on-site response
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Program
Features
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SGI FullExpress 7x24
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SGI FullExpress
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SGI
FullCare
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HardwareCare
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Type
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HW and SW
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HW and SW
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HW and SW
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HW only
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Standard
PPM
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7X24
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5X9
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5X9
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5x9
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Hardware Onsite
Support
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FRU Only
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FRU Only
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FRU Only
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FRU Only
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Hardware
Onsite Response Time
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4 hours
after problem determination
FRU delivered onsite
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4 hours
after problem determination during PPM
RU delivered onsite
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NBD
FRU delivered onsite
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NBD
FRU delivered onsite
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Parts
Replacement
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CRU parts targeted to arrive w/in contracted SLA
An uplift option to include onsite replacement for CRUs is available.
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