SGI

The Trusted Leader in High Performance Computing

 

Service Contract


Benefits of Service

The benefits of an SGI® service agreement include:

  1. Expert technical expertise. You'll have access to the people who know our technology best and who have a vested interest in your success.

  2. Priority response. You receive priority over warranty customers or those without a support contract, reducing downtime.

  3. Fixed support cost. No guessing games when forecasting your budget for maintenance services. Paying for services on an incremental basis may be more expensive for you over time; our bundled services are more economical.

  4. Convenience. The administrative paperwork is taken care of up front which means you've avoided delays in establishing a payment vehicle with each service call.

  5. Safeguards your investment. Ongoing, comprehensive support coverage helps to prolong and protect your valuable investment.

What to Do When You Need Service

Obtaining service is easy: simply contact your local SGI Customer Support Center for person-to-person technical assistance. Customers with an active SGI service agreement receive priority over customers who do not have a service contract.

You may also report, track, and manage a service call using Supportfolio™ Online.

For fast, efficient service:

  • Please have your system serial number handy; you can find it on the bar code sticker adhered to the CPU of your system.

  • Be prepared to provide a full description of your problem, whether or not the problem can be replicated, what operating system you are running, and what steps you have already taken to identify the problem.

  • Note your case ID number when your case has been logged; the case ID number will come in handy when you need to obtain case status.

  • Leave the rest to us; you're in good hands with our team of customer support experts who are committed to providing exemplary customer service.

Renewing Your Service Contract

Avoid a lapse in support coverage by renewing your service contract before it expires. Remember there are many benefits to having a service contract with SGI.

If you have already received a support quotation from SGI, simply follow these steps:

  1. Review your support quotation. You may continue with the same level of service or select a different support program depending on your current needs. We also offer expanded coverage and accelerated on-site response time should our standard levels not meet your requirements.

  2. Contact your support sales representative for any updates or changes and to advise them of your invoicing preference (monthly, quarterly, annually, or prepaid).

  3. Select the form of payment that's best for you--purchase order, check, MasterCard, or Visa.

Transferring a Service Contract

SGI warranties and support contracts may be moved from one country to another. Please see the Service Move section for more information.

To Learn More or to Request a Service Quotation

We are more than happy to discuss your service options with you to ensure the level of support you are currently receiving meets your requirements. If you require additional information or would like to request a support quotation, please contact your local SGI sales office or your local SGI Customer Support Center.

Options and availability for all SGI® Technology Solutions may vary by country. Please contact your local SGI Sales and Service office to learn more.