FullExpress provides comprehensive hardware and software support during standard business hours (5x9). FullExpress includes a four-hour, on-site response for hardware problems involving field replaceable units and telephone technical support.
Key Features and Benefits
Coverage hours can be increased to 5x12, 5x24, 7x9, 7x12, or 7x24. Coverage hours for hardware and software can be configured independently, so you can choose the exact service needed.
The on-site hardware response can be accelerated to two hours. Option to include SGI onsite replacement of customer replaceable units available.
FullExpress is available for Linux® systems and software from SGI.
FullExpress is a global core offering and is available in many locations worldwide.
Read the combined service brief for Full Express and FullExpress 7x24 (PDF 929K)
* SUSE Linux Enterprise Server and ProPack for the SGI Altix server require the separate purchase of Upgrade Protection.