FullExpress 7x24 provides comprehensive hardware and software support around the clock, including holidays. FullExpress 7x24 includes a four-hour, onsite response for hardware problems involving field replaceable units and telephone technical support.
Key Features and Benefits
- Comprehensive hardware and software support delivered seven days/week, 24 hours/day
- Four-hour, on-site hardware response after problem determination for field replaceable units
- Customer replaceable units are shipped with a targeted arrival time within the contracted SLA
- Telephone technical support (hardware and software)
- Updates to SGI software products that are covered under a FullExpress 7x24 contract*
- Includes support during SGI holidays
- Fixed support cost, no incremental charges by incident
The on-site hardware response can be accelerated to two hours. Option to include SGI onsite replacement of customer replaceable units available.
FullExpress 7x24 is available for Linux® systems and software from SGI.
FullExpress 7x24 is available in select cities worldwide. Please contact your SGI representative.
Read the combined service brief for Full Express and FullExpress 7x24 (PDF)
* SUSE Linux Enterprise Server and ProPack for the SGI Altix server require the separate purchase of Upgrade Protection.