SGI^® FullExpress^TM 7x24

FullExpress 7x24 provides comprehensive hardware and software support around the clock, including holidays. FullExpress 7x24 includes a four-hour, onsite response for hardware problems involving field replaceable units and telephone technical support.

Key Features and Benefits

• Comprehensive hardware and software support delivered seven days/week, 24 hours/day
• Four-hour, on-site hardware response after problem determination for field replaceable units
• Customer replaceable units are shipped with a targeted arrival time within the contracted SLA
• Telephone technical support (hardware and software)
• Updates to SGI software products that are covered under a FullExpress 7x24 contract*
• Includes support during SGI holidays
• Fixed support cost, no incremental charges by incident

Optional Enhancements
The on-site hardware response can be accelerated to two hours. Option to include SGI onsite replacement of customer replaceable units available.

System Types
FullExpress 7x24 is available for Linux® systems and software from SGI.

Geographic Availability
FullExpress 7x24 is available in select cities worldwide. Please contact your SGI representative.

Learn More
Read the combined service brief for Full Express and FullExpress 7x24 (PDF)

* SUSE Linux Enterprise Server and ProPack for the SGI Altix server require the separate purchase of Upgrade Protection.