SGI® FullExpress™ 7x24

FullExpress 7x24 provides comprehensive hardware and software support around the clock, including holidays. FullExpress 7x24 includes a four-hour, onsite response for hardware problems involving field replaceable units and telephone technical support.

Key Features and Benefits

  • Comprehensive hardware and software support delivered seven days/week, 24 hours/day
  • Four-hour, on-site hardware response after problem determination for field replaceable units
  • Customer replaceable units are shipped with a targeted arrival time within the contracted SLA
  • Telephone technical support (hardware and software)
  • Updates to SGI software products that are covered under a FullExpress 7x24 contract
  • Includes support during SGI holidays
  • Fixed support cost, no incremental charges by incident

Optional Enhancements
The on-site hardware response can be accelerated to two hours. Option to include SGI onsite replacement of customer replaceable units available.

System Types
FullExpress 7x24 is available for Linux® systems and software from SGI.

Geographic Availability
FullExpress 7x24 is available for Linux® systems and software from SGI.

Learn More
Read the service brief for Full Express & FullExpress 7x24 (PDF)