Maximizing the return on your technology investment requires selecting the right support plan. SGI offers a versatile support plan that can be tailored to meet your business objectives: HardwareCare for hardware-only support. HardwareCare covers SGI high-performance compute servers and storage systems. Expert SGI personnel deliver all system support worldwide.
The HardwareCare support plan includes a next-business-day, on-site response for hardware problems involving field replaceable units and direct-to-specialist telephone technical support. Electronic support via the SGI Customer Portal Online allows you to log a service request at any time and track the status of submitted technical support cases.
Support is provided during normal business hours [five days per week, nine hours per day (5x9)]. On-site hardware support for customer-replaceable units as well as expanded coverage to 5x12, 5x24, 7x9, 7x12, and 7x24 are available options. Contact your local service sales office for availability in your location.