SGI

The Trusted Leader in High Performance Computing

 

Support Services

Support Programs that Match Your Business Needs

SGI Services consistently receives exceptional feedback from customer satisfaction surveys. It is the personalized and quality service that our technical experts deliver that sets SGI support apart in the industry. SGI offers support programs that match your business needs providing flexible coverage hours, priority response, with no per incident charges.
FullExpress™ 7x24
Comprehensive hardware and software support around the clock, including holidays. Includes a four-hour, on-site response for hardware problems and telephone technical support for Field Replaceable Units (FRU). Customer replaceable units are shipped with a targeted arrival time within the contracted service level agreement (SLA).

FullExpress™
Comprehensive hardware and software support during standard business hours (5x9). Includes a four-hour, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted service level agreement (SLA).

FullCare™
Comprehensive hardware and software support during standard business hours (5x9). Includes a next-business-day, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted service level agreement (SLA).

HardwareCare™
Hardware support during standard business hours (5x9). Includes a next-business-day, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted service level agreement (SLA).

Remote Services™ 7x24
Remote Services provides a secure connection to SGI Customer Support - on demand, with 24x7 remote monitoring and data gathering of customer systems. We ensure business continuance with our systems management and optimization.