SGI Services consistently receives exceptional feedback from customer satisfaction surveys. It is the personalized and quality service that our technical experts deliver that sets SGI support apart in the industry.
To ensure optimum performance for your SGI systems, SGI offers support programs with priority response, electronic support, and optional enhancements. SGI state-of-the-art electronic support provides automated system monitoring to protect against costly downtime.
SGI® FullExpress™ 7x24
Provides comprehensive hardware and software support around the clock, including holidays. FullExpress 7x24 includes a four-hour, on-site response for hardware problems and telephone technical support for Field Replaceable Units (FRU). Quarterly reviews of call histories and Embedded Support Partner (ESP) data help ensure maximum system availability. Customer replaceable units are shipped with a targeted arrival time within the contracted service level agreement (SLA).
SGI® FullExpress™
Provides comprehensive hardware and software support during standard business hours (5x9). FullExpress includes a four-hour, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted SLA.
SGI® FullCare™
Provides comprehensive hardware and software support during standard business hours (5x9). FullCare includes a next-business-day, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted SLA.
SGI® HardwareCare™ (PDF 667K)
Provides hardware support during standard business hours (5x9). HardwareCare includes a next-business-day, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted SLA.
