Support Services

SGI Services consistently receives exceptional feedback from customer satisfaction surveys. It is the personalized and quality service that our technical experts deliver that sets SGI support apart in the industry.

To ensure optimum performance for your SGI systems, SGI offers support programs that match your business needs providing flexible coverage hours, priority response, with no per incident charges.

  • SGI® FullExpress™ 7x24
    Provides comprehensive hardware and software support around the clock, including holidays. FullExpress 7x24 includes a four-hour, on-site response for hardware problems and telephone technical support for Field Replaceable Units (FRU). Customer replaceable units are shipped with a targeted arrival time within the contracted service level agreement (SLA).

  • SGI® FullExpress™
    Provides comprehensive hardware and software support during standard business hours (5x9). FullExpress includes a four-hour, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted SLA.

  • SGI® FullCare™
    Provides comprehensive hardware and software support during standard business hours (5x9). FullCare includes a next-business-day, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted SLA.

  • SGI® HardwareCare™ (PDF 1.1M)
    Provides hardware support during standard business hours (5x9). HardwareCare includes a next-business-day, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted SLA.