Service Move
Transferring Warranty and Support Contracts


Requests

To initiate a service move, complete and submit the online service move request form on the Supportfolio™ site. In order to input this request, you must be a registered contact for the system(s) being moved. If you are not already a registered contact, you can become one on Supportfolio.

The form must be completed and submitted at least 15 working days before the system arrives in the destination country for a customer-installable system, or 30 days before if SGI must install the system.

In order to complete SGI's Service Move Request Tool form, you'll need the following information:

• Primary contact person for this move
• Original location of the system(s)
• How the system(s) will be moved and by whom
• The new location of the system(s)
• Primary contact person at the new location
• SGI serial numbers of each system being moved

The information you enter using this five-step, Web-based tool will be forwarded to an SGI Technology Solutions entitlement specialist, who will guide the entire process for you. This person will contact you with important information about your move and ask any additional questions.