All SGI® systems include a limited manufacturer's hardware product warranty with purchase. The applicable warranty period begins on the date of the original shipment of the hardware product. Some SGI subsidiaries bundle additional services with the product warranty.
This is the published minimum SGI warranty statement which only applies to countries in which SGI has an operating subsidiary. For all other countries please contact SGI for details of the warranty deliverables that may be applicable to that country.
Initial system installation is not included with the product purchase price. While certain products can be easily installed, others are not customer-installable. For these products, installation services must be purchased separately through SGI Installation Services or an authorized Service Partner/Reseller.
| Platform |
Warranty Term |
Hardware |
Software |
| SCALE UP (Shared Memory) Servers |
SGI® UV™ 1000, 2000
SGI® UV™ 100
SGI® UV™ 10 |
1 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included. |
| SGI® UV™ 20 |
3 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included. |
| SCALE OUT (Distributed Memory/Cluster) Servers |
SGI® ICE™ X
SGI® ICE™ 8400 |
3 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included. |
| Rackable® Standard-Depth Servers |
3 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included. |
SGI® Rackable® Half-Depth Servers
Custom Engineering Servers
CloudRack® X2
CloudRack® C2
|
3 |
Return-to-Factory |
|
| Modular Storage and Compute Platforms |
| SGI® Modular InfiniteStorage™ Server |
3 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included. |
| SGI® Modular InfiniteStorage™ JBOD |
3 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included. |
| SGI® Modular InfiniteStorage™ Server w/ Nexenta |
1 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included. |
| RAID Platforms |
SGI® InfiniteStorage 16000
SGI® InfiniteStorage 15000
SGI® InfiniteStorage 6120 |
2 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included. |
SGI® InfiniteStorage 5500
SGI® InfiniteStorage 5000
SGI® InfiniteStorage 4600 |
3 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included. |
| MAID Platforms |
SGI® COPAN 400M
SGI® COPAN 400T/TX |
3 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
|
| JBOD Platforms |
SGI® InfiniteStorage 2224
SGI® InfiniteStorage 2116
SGI® InfiniteStorage 1124
SGI® InfiniteStorage 1116
|
3 |
Return-to-Factory |
|
| STORAGE Servers |
SGI® InfiniteStorage Server 3112
SGI® InfiniteStorage Server 3124
SGI® InfiniteStorage Server 3118
SGI® InfiniteStorage Server 3500 |
3 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included. |
SGI® InfiniteStorage Server 3012-RP1
SGI® InfiniteStorage Server 3024-RP1
SGI® InfiniteStorage Server 3009-TY15
SGI® InfiniteStorage Server 3012-TY7
SGI® InfiniteStorage Server 3012-TY15
|
3 |
Return-to-Factory |
|
| ARCHIVE Solutions |
| SGI® ArcFiniti™ |
3 |
On-site hardware repair and parts replacement with next-business-day on-site response.
FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included. |
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included. |