SGI

The Trusted Leader in High Performance Computing

 

Product Warranty



Current Product Warranty

All SGI hardware systems include a limited manufacturer's product warranty with purchase. The applicable warranty period begins on the date of the original shipment of the hardware product. Some SGI subsidiaries bundle additional services with the product warranty.

This is the published minimum SGI warranty statement which only applies to countries in which SGI has an operating subsidiary. For all other countries please contact SGI for details of the warranty deliverables that may be applicable to that country.

Initial system installation is not included with the product purchase price. While certain products can be easily installed, others are not customer-installable. For these products, installation services must be purchased separately through SGI Installation Services or an authorized Service Partner/Reseller.

Platform Term/
Year(s)
Hardware Software
SCALE UP (Shared Memory) Servers
• SGI® UV™ 2000 1 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• SGI® UV™ 20 3 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
SCALE OUT (Distributed Memory/Cluster) Servers
• SGI® ICE™ X 3 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• SGI® InfiniteData™ Cluster 3 Return-to-Factory Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• Rackable® Standard-Depth Servers 3 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• Rackable® Half-Depth Servers
• Custom Engineering Servers

3 Return-to-Factory  
Storage Solutions
• SGI® InfiniteStorage™ Gateway 3 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• SGI® OmniStor™ 3 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
Modular Storage and Compute Platforms
• SGI® Modular InfiniteStorage™ JBOD 3 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• SGI® Modular InfiniteStorage™ Server w/ Nexenta 1 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
RAID Platforms
• SGI® InfiniteStorage™ 17000
2 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• SGI® InfiniteStorage™ 5600
• SGI® InfiniteStorage™ 5500
• SGI® InfiniteStorage™ 5100
• SGI® InfiniteStorage™ 5000
• SGI® InfiniteStorage™ 4600
3 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
MAID Platforms
• SGI® COPAN 400M
• SGI® COPAN 400T/TX
3 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
JBOD Platforms
• SGI® InfiniteStorage™ 2224
• SGI® InfiniteStorage™ 2116
• SGI® InfiniteStorage™ 1124
• SGI® InfiniteStorage™ 1116

3 Return-to-Factory  
STORAGE Servers
• SGI® InfiniteStorage™ Server 3112
• SGI® InfiniteStorage™ Server 3104
• SGI® InfiniteStorage™ Server 3124
• SGI® InfiniteStorage™ Server 3118
• SGI® InfiniteStorage™ Server 3500
3 On-site hardware repair and parts replacement with next-business-day on-site response.

FRU parts and labor included, 5x9 coverage. Onsite replacement for customer replaceable units (CRUs) not included.
Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• SGI® InfiniteStorage™ Server 3012-RP1
• SGI® InfiniteStorage™ Server 3024-RP1
• SGI® InfiniteStorage™ Server 3009-TY15
• SGI® InfiniteStorage™ Server 3012-TY7
• SGI® InfiniteStorage™ Server 3012-TY15

3 Return-to-Factory