Mission-Critical Support is the highest level of service from SGI. It's a customized offering that lets you choose from a comprehensive list of advanced support features to create the right support program for your most critical SGI® systems. It is available in selected cities in the U.S., Canada, and Europe.
Key Features and Benefits
Choose from a menu of advanced support features:
- Comprehensive hardware and software support delivered 7x24
- Accelerated, two-hour on-site hardware response
- Six-hour system restoration commitment
- Remote system monitoring/proactive failure notification with Embedded Support Partner (ESP)
- Designated technical account manager to coordinate service response
- Automated "call home to SGI" feature in ESP, available for event monitoring
- Availability guarantees up to 99.999% for certain system configurations
Optional Enhancements
There are no optional enhancements for Mission-Critical Support.
System Types
Mission-Critical Support is available for:
- IRIX® systems and software from SGI
- SGI® Altix® family of servers and superclusters
Geographic Availability
Mission-Critical Support is available in selected cities worldwide.
Requirements
Mission-Critical Support cannot be delivered effectively without the extensive,
remote use of ESP. The Mission-Critical Implementation Service must be purchased
when ordering Mission-Critical Support.
Learn More
Read the service brief for Mission-Critical Support. (PDF 53K)
