Electronic Support Electronic Support Presentation

SGI® Electronic Support is a fully integrated suite of services that work together seamlessly to monitor and manage systems and proactively protect against problems.

For example, when SGI Embedded Support Partner (ESP) is activated, if an anomaly is detected, SGI Electronic Support initiates the following actions:

  • Notifies you and an SGI professional
  • Searches for possible fixes
  • Sends you field-proven solutions to the identified system problems
The problem can be solved before you even know it exists. SGI Electronic Support provides a smooth, seamless, multipoint support experience that saves downtime, administrative resources, and money.

It's free. SGI Electronic Support is available, at no additional cost, if you have a valid SGI Warranty, SGI® FullCare™, SGI® FullExpress™, SGI® FullExpress 7x24™, or Mission-Critical support contract.

For more information, read the Electronic Support service brief (PDF 128K).