Embedded Support Partner (ESP) monitors your systems 24-hours a day.
When a specified system event is detected, ESP electronically alerts SGI via e-mail (plain text or encrypted).
This alert automatically generates a service case at the SGI Customer
Support Center; a notification is sent to you and an SGI service engineer with
the case ID and problem description via page or e-mail, all in real time.
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SGI Knowledgebase automatically searches more than 7000 field-tested
solutions for possible fixes to the problem.
The solutions found in Knowledgebase are attached to the service case. You
and SGI service engineers can view and manage the case on-line with Supportfolio.
Log on to Supportfolio™ to implement the recommended solution, or to
proactively schedule system maintenance to avoid an unplanned system shut down.
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