SGI^® FullCare^TM

FullCare provides comprehensive hardware and software support during standard business hours (5x9). FullCare includes a next-business-day, on-site response for hardware problems and telephone technical support.

Key Features and Benefits

• Comprehensive hardware and software support delivered during standard business hours (5x9)
• Next-business day, on-site hardware response
• Telephone technical support (hardware and software)
• Updates to SGI software products that are covered under a FullCare contract*
• Ability to independently configure coverage hours for hardware and software support
• Fixed support cost, no incremental charges by incident

Optional Enhancements
Coverage hours can be increased to 5x12, 5x24, 7x9, 7x12, or 7x24. Coverage hours for hardware and software can be configured independently, so you can choose the exact service needed.

The on-site response time for FullCare is by next business day. For a faster hardware response, please consider FullExpress instead.

System Types
FullCare is available for IRIX® and Linux® systems and software from SGI.

Geographic Availability
FullCare is a global core offering and is available worldwide.

Learn More
Read the service brief for FullCare Support. (PDF 53K)

* SUSE Linux Enterprise Server and ProPack for the SGI Altix server require the separate purchase of Upgrade Protection.