Support for the SGI® Altix® Family of Servers and Superclusters

We have leveraged our experience in supporting the world's most demanding UNIX® OS customers to develop the best Linux service and support in the industry.

With a reputation for dedication, passion, and technical proficiency, SGI continually receives the highest ratings in customer satisfaction and has a proven track record for delivering superior quality services and support. Support options range from standard support to high-availability 7X24 for our customers with critical support requirements.

Mission-Critical Support

• Highest level of service from SGI delivered 7x24
• Available in selected cities in the U.S., Canada, and Europe
• Customized offering lets customer choose from a comprehensive list of advanced support features:
  • Accelerated, two-hour on-site hardware response
  • Six-hour system restoration commitment
  • Remote system monitoring/proactive failure notification with Embedded Support Partner (ESP)
  • Automated "call home to SGI" feature in ESP, available for event monitoring
  • Designated technical account manager to coordinate service response
• Availability guarantees up to 99.999% for certain system configurations

SGI® FullExpress^TM 7x24

• Hardware and software support around the clock, including holidays
• Four-hour, on-site response for hardware problems
• Telephone technical support
• Quarterly reviews of call histories and data from SGI Embedded Support Partner (ESP) to analyze trends and recommend ways to further improve system availability
• ESP

SGI® FullExpress^TM

• Hardware and software support during standard business hours (5x9)
• Four-hour, on-site response for hardware problems
• Telephone technical support
• Optional enhanced coverage