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SGI's Remote System Administration service offers an attractive alternative that reduces or even eliminates your need for on-site support staff by providing the entire spectrum of system management tasks in packages that fit your business needs. The remote service ensures you that your systems will be watched over by the people who know them best: SGI experts.
A Cost-Effective Solution
Remote System Administration service can be the most cost-effective way to solve your IT management issues. With SGI remote service, there is no need to hire an administrator to support staff working in different time zones or remote locations. You can use RSA to reduce your system administrator's workload or filll a gap in your staff's skill set.
SGI engineers can also fill in temporarily for a vacationing system administrator or take over the management of specific servers.
Consistent and Reliable System Administration
SGI Customer Service receives top scores in customer satisfaction surveys each quarter. With SGI Remote System Administration service, you get access to the pool of SGI experts to help you manage your systems and address your system requests promptly.
Comprehensive System Monitoring and Reporting
The Remote System Administration service provides thorough, ongoing monitoring of your system using our enhanced support tool, SGI Embedded Support Partner (ESP). ESP provides a fully integrated support environment for achieving levels of high availability.
SGI support specialists personally manage your system activity, employing ESP for constant monitoring and immediate notification of trouble spots. Monitoring may include login attempts and failures, critical error messages, performance and availability of designated systems, and user processes.
Learn More: Remote System Administration (PDF 181K)
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