SGI Customer Service consistently receives exceptional feedback from customer satisfaction surveys. It is the personalized and quality service that our technical experts deliver that sets SGI support apart in the industry.

To ensure optimum performance for your SGI systems, SGI offers support programs with priority response, electronic support, and optional enhancements. SGI state-of-the-art electronic support provides automated system monitoring to protect against costly downtime.

• Mission-Critical Support provides 7x24 support with a two-hour, on-site hardware response and a six-hour system restoration commitment. A designated technical account manager coordinates SGI support.
• SGI® FullExpress™ 7x24 provides comprehensive hardware and software support around the clock, including holidays. FullExpress 7x24 includes a four-hour, on-site response for hardware problems and telephone technical support. Quarterly reviews of call histories and Embedded Support Partner (ESP) data help ensure maximum system availability.
• SGI® FullExpress™ provides comprehensive hardware and software support during standard business hours (5x9). FullExpress includes a four-hour, on-site response for hardware problems and telephone technical support.
• SGI® FullCare™ provides comprehensive hardware and software support during standard business hours (5x9). FullCare includes a next-business-day, on-site response for hardware problems and telephone technical support.

Support Programs by System Type

Linux
A full range of support, from standard to 7x24 Mission-Critical, is available for the SGI® Altix® family of servers and superclusters, including:

IRIX
We offer support programs for MIPS® processor-based workstations and servers running IRIX®, including:

IA32
We offer limited assistance for legacy products.