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FullExpress 7x24 provides comprehensive hardware and software support around the clock, including holidays. FullExpress 7x24 includes a four-hour, onsite response for hardware problems and telephone technical support. Quarterly reviews of call histories and
Embedded Support Partner (ESP) data help ensure maximum system availability.
Key Features and Benefits
- Comprehensive hardware and software support delivered seven days/week, 24 hours/day
- Four-hour, on-site hardware response
- Telephone technical support (hardware and software)
- Updates to SGI software products that are covered under a FullExpress 7x24 contract*
- Includes support during SGI holidays
- Quarterly technical reviews using call histories and ESP data to analyze trends and recommend ways to maximize system availability
- Fixed support cost, no incremental charges by incident
Optional Enhancements
The on-site hardware response can be accelerated to two hours.
System Types
FullExpress 7x24 is available for IRIX® and Linux® systems and software from SGI.
Geographic Availability
FullExpress 7x24 is available in select cities worldwide. Please contact your SGI representative.
Learn More
Read the combined service brief for Full Express and FullExpress 7x24 (PDF 90K)
* SUSE Linux Enterprise Server and ProPack for the SGI Altix server require the separate purchase of Upgrade Protection.
