Select the level of support that's right for you:

• Mission-Critical Support—comprehensive and tailored to fit your need
• SGI® FullExpress™ 7x24—7x24 coverage with 4-hour on-site response
• SGI® FullExpress™—5x9 with 4-hour on-site response during business hours
• SGI® FullCare™—5x9 with next-business day on-site response

Service Offering Features Mission-Critical Fully customized support--you choose features FullExpress 7x24 Fast, comprehensive support, 7x24 FullExpress Fast, comprehensive support, 5x9 FullCare Comprehensive support value, 5x9 On-site hardware response Up to two hours Four hours Four hours Next business day SGI® replacement parts Telephone technical support for hardware and software 7x24, including local SGI holidays 7x24, including local SGI holidays 5x9, normal business hours 5x9, normal business hours Independently configured support coverage hours for HW and SW SGI software updates* Embedded Support Partner (ESP) Automatic case logging with ESP Supportfolio™ online support resource SGI Knowledgebase online technical solutions Accelerated, two-hour on-site hardware response Available feature Optional enhancement Optional enhancement   Quarterly technical reviews using call histories and ESP data Available feature     Quarterly reviews to analyze trends, enhance availability Available feature       SGI patch monitoring, management Available feature       Designated technical account manager Available feature       Remote patch installation by technical account manager Available feature       Remote system monitoring with Embedded Support Partner (ESP) Available feature       High-availability guarantees for appropriate system configurations Available feature       Six-hour system restoration Available feature

* SUSE Linux Enterprise Server and ProPack for the SGI Altix server require the separate purchase of Upgrade Protection.