SGI offers a comprehensive range of support choices. You select the level of support that's right for you--from our highest level offering, Mission-Critical Support and our newest choice, FullExpress 7x24, to the proven SGI support leaders, FullExpress and FullCare.
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Mission-Critical Support provides 7x24 support with a two-hour, on-site hardware response and a six-hour system restoration commitment. A designated technical account manager coordinates SGI support.
SGI® FullExpress™ provides comprehensive hardware and software support during standard business hours (5x9). FullExpress includes a four-hour, on-site response for hardware problems and telephone technical support.
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SGI® FullExpress™ 7x24 provides comprehensive hardware and software support around the clock, including holidays. FullExpress 7x24 includes a four-hour, on-site response for hardware problems and telephone technical support. Quarterly reviews of call histories and Embedded Support Partner (ESP) data help ensure maximum system availability.
SGI® FullCare™ provides comprehensive hardware and software support during standard business hours (5x9). FullCare includes a next-business-day, on-site response for hardware problems and telephone technical support.
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