Product Warranty

All SGI® systems include a limited manufacturer's product warranty with purchase. Some SGI subsidiaries bundle additional services with the product warranty.

This is the published minimum SGI warranty statement which only applies to countries in which SGI has an operating subsidiary. For all other countries please contact SGI for details of the warranty deliverables applicable to that country.



Platform Hardware Software
• SGI® Altix® 4700
• SGI® Altix® 3000 family of servers and superclusters
 One-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage

Initial hardware installation is included as part of the product purchase

 Software telephone technical assistance for SGI ProPack™ and the SGI Linux™ environment (first 90 days only), software updates not included
• SGI® Altix® ICE 8200
 Three-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage.

Initial hardware installation is included as part of the product purchase.

 Software telephone technical assistance for SGI ProPack™ and the SGI Linux™ environment (first 90 days only), software updates not included
• SGI® Altix® XE

• SGI® InfiniteStorage Nexis 500
• SGI® InfiniteStorage Nexis 1000
 Three-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage.

Initial hardware installation is not included as part of the product purchase.		 Software telephone technical assistance for SGI ProPack™ and the SGI Linux™ environment (first 90 days only), software updates not included
• SGI® Altix® 330
• SGI® Altix® 350
• SGI® Altix® 450
• SGI® Altix® 1350
• Silicon Graphics Prism®
• SGI® Altix® 1330

• SGI® InfiniteStorage S330
• SGI® InfiniteStorage 120
• SGI® InfiniteStorage 220
• SGI® InfiniteStorage 350
 One-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage

Initial hardware installation is included as part of the product purchase of the Silicon Graphics Prism Extreme Configuration only.

Initial hardware installation is mandatory as part of the product purchase of the Altix 1330 and 1350 clusters.		 Software telephone technical assistance for SGI ProPack™ and the SGI Linux™ environment (first 90 days only), software updates not included
• SGI® Onyx® 3000 series
• SGI® Onyx® 300
• SGI® Onyx® 350 InfiniteReality®
• SGI® Onyx® 350 InfinitePerformance™
• SGI® Origin® 2000 series
• SGI® Origin® 3000
• Silicon Graphics® Onyx2®
• SGI® TP9100
• SGI® TP9400
• SGI SAN Server™ 1000
 One-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage

Initial hardware installation is included as part of the product purchase

 Software telephone technical assistance (first 90 days only), software updates not included
• SGI® TP9300
• SGI® TP9500
• SGI® TP9700
• SGI® InfiniteStorage 4000
• SGI® InfiniteStorage 4500
 Three-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage

Initial hardware installation is included as part of the product purchase.

 Software technical assistance (first 90 days only), software updates not included.
• SGI® InfiniteStorage RM610
• SGI® InfiniteStorage RM660
• SGI® InfiniteStorage 6700
 Two-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage

Initial hardware installation is included as part of the product purchase.

 Software technical assistance (first 90 days only), software updates not included.
• SGI® InfiniteStorage 10000
 Two-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage

Initial hardware installation service is mandatory as part of the product purchase.

 Software technical assistance (first 90 days only), software updates not included.
• SGI® InfiniteStorage NAS 4050
• SGI® InfiniteStorage NAS 4550
• SGI® InfiniteStorage Nexis 2000
• SGI® InfiniteStorage Nexis 5000
• SGI® InfiniteStorage Nexis 7000
• SGI® InfiniteStorage Nexis 9000
 Three-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage

Initial hardware installation is not included as part of the product purchase.

 Software technical assistance (first 90 days only), software updates not included.
• Silicon Graphics Prism® Deskside
• Silicon Graphics Fuel®
• Silicon Graphics® Onyx4™ UltimateVision™
• Silicon Graphics® Tezro®
• SGI® Origin 200®
• SGI® Origin® 300
• SGI® Origin® 350
• SGI® TP900
• Brocade Switches
 One-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage

Initial hardware installation is not included as part of the product purchase

 Software telephone technical assistance (first 90 days only), software updates not included
• Silicon Graphics® O2®
• Silicon Graphics® Octane®
• Silicon Graphics® Octane2™
 One year of parts replacement; a replacement part will be sent to you within three days after SGI receives the defective part

Initial hardware installation is not included as part of the product purchase

 Software telephone technical assistance (first 90 days only), software updates not included
• Silicon Graphics® 320
• Silicon Graphics® 540
 Year one: on-site hardware repair and parts replacement, next-business-day response, parts and labor included, 5x9 coverage

Years two and three: return to depot-level service; parts and labor are included; customer pays for the shipment to the depot; return shipment from SGI to customer paid by SGI

Initial hardware installation is not included as part of the product purchase

 Windows NT® operating system support (first 90 days only), software updates not included

Applies only to systems with Linux® or Windows NT preinstalled by SGI
• Silicon Graphics® 230
• Silicon Graphics® 330
• Silicon Graphics® 550
 Three-year product warranty on hardware

Year one: on-site hardware repair and parts replacement, next-business-day response, parts and labor included, 5x9 coverage

Years two and three: defective part cost is covered under the warranty. Labor charges for diagnosis and repair services will be invoiced to the customer during this period

Initial hardware installation is not included as part of the product purchase

 Linux operating system telephone technical assistance (first 90 days only), software updates not included

Applies only to systems with Linux preinstalled by SGI
• Silicon Graphics® 750
 One-year warranty

Year one: on-site hardware repair and parts replacement, next-business-day response, parts and labor included, 5x9 coverage

Initial hardware installation is not included as part of the product purchase

 Linux® Red Hat® operating system telephone technical assistance only, software updates not included

Applies only to systems with Linux preinstalled by SGI
• SGI® 1100 server
• SGIconsole™
 One-year warranty

Year one: on-site hardware repair and parts replacement, next-business-day response, parts and labor included; 5x9 coverage

Initial hardware installation is not included as part of the product purchase

 Windows NT or Linux operating system telephone technical (first 90 days only), software updates not included

Applies only to systems with Linux preinstalled by SGI
• SGI® 1200 server
 Three-year product warranty on hardware

Year one: on-site hardware repair and parts replacement, next-business-day response, parts and labor included, 5x9 coverage

Years two and three: defective part cost is covered under the warranty. Labor charges for diagnosis and repair services will be invoiced to the customer during this period

Initial hardware installation is not included as part of the product purchase

 Linux operating system telephone technical assistance (first 90 days only), software updates not included
• SGI® 1400 server
• SGI® 1450 server
• Silicon Graphics Zx10™
 Three-year product warranty on hardware

Year one: on-site hardware repair and parts replacement, next-business-day response, parts and labor included, 5x9 coverage

Years two and three: defective part cost is covered under the warranty. Labor charges for diagnosis and repair services will be invoiced to the customer during this period

Initial hardware installation is not included as part of the product purchase

 Linux operating system telephone technical assistance (first 90 days only), software updates not included

Applies only to systems with Linux preinstalled by SGI

Flat Panel Displays and Related Products Warranty
Model SDM-P232W
Model SDM-P234		 One-year warranty

On-site hardware repair and parts replacement, next-business-day response, parts and labor included, 5x9 coverage

Initial hardware installation is not included as part of the product purchase
Silicon Graphics® F220
Silicon Graphics® F180
Silicon Graphics MultiLink™ Adapter		 Three-year return-to-factory warranty

Subject to the terms and conditions set forth in SGI’s Limited Hardware Warranty, hardware upgrades or replacement parts and/or components added to an existing system, as originally configured by SGI, shall be covered for the duration of the original warranty period, or 90 days, whichever is greater.

In Europe and the Middle East, hardware upgrades and/or components purchased shall be warranted for 12 months from the date of installation, unless otherwise stated on the quotation.

Next-Business Day On-Site Response
Customers must be located within a one hundred and twenty-five (125) miles or two hundred (200) kilometers of the nearest SGI service office to receive the next-business-day on-site response. If your site is located more than 125-mile/200-km from an SGI service office, the support provided may be subject to additional charges, longer response times, and/or reduced coverage hours.

Software Telephone Support
For certain products, SGI will provide limited telephone support for a period of ninety (90) days. Telephone technical support will include available software patches and software workarounds and generally available fixes to common SGI software issues; however, such support shall not include consulting services or any other software development. Software updates are not included. This support applies only to operating systems preinstalled by SGI.

Spare Parts Warranty
Purchased spare parts are covered by a 90-day repair/replace warranty starting from the date of shipment.

Spare parts which are exchanged for customers who do not have a service agreement will be covered for 30 days from the time the exchange or replacement part is shipped.

Support Obligations for Non-Contract, Non-Warranty Systems
For customers who have no support contract and whose hardware warranty has expired, SGI at its sole discretion, will generally provide fixes (via critical patches or mandatory Field Change Orders -- FCO) for problems that pose health & safety, security and/or data integrity risks for hardware and software products engineered by SGI and still being actively supported.[Some cost may be associated with these fixes].

Service Move
For information on how to transfer an SGI product warranty from one country to another, please visit our Service Move site.

SGI Installation Services Policy
For detailed information regarding installation services for SGI systems, see the Installation Services Policy.