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All SGI® systems include a limited manufacturer's product warranty with purchase. Some SGI subsidiaries bundle additional services with the product warranty.

This is the published minimum SGI warranty statement which only applies to countries in which SGI has an operating subsidiary. For all other countries please contact SGI for details of the warranty deliverables applicable to that country.

Effective July 1, 2008, initial system installation is no longer bundled with the product purchase price. While certain products can be easily installed, others are not customer-installable. For these products, installation services must be purchased separately through SGI Managed Services or an authorized Service Partner/Reseller.

Platform	Hardware	Software
• SGI® Altix® 4700 • SGI® Altix® 3000 family of servers and superclusters	One-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage Installation service must be purchased separately through SGI Managed Services	Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• SGI® Altix® ICE 8200	Three-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage. Installation service must be purchased separately through SGI Managed Services.	Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• SGI® Altix® XE • SGI® InfiniteStorage Nexis 500 • SGI® InfiniteStorage Nexis 1000 • SGI® Virtu™ VN200	Three-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage. Altix XE products quoted / shipped prior to October 1, 2007, come with 3-yr parts exchange warranty. Installation service may be purchased separately through SGI Managed Services.	Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• SGI Virtu VS Product Family	Three-year advanced parts exchange with next-business day response; parts included. There is no on-site labor included. 5x9 coverage. Installation may be purchased through SGI Managed Services.	Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• SGI® Altix® 330 • SGI® Altix® 350 • SGI® Altix® 450 • SGI® Altix® 1350 • Silicon Graphics Prism® • SGI® Altix® 1330 • SGI® InfiniteStorage S330 • SGI® InfiniteStorage 120 • SGI® InfiniteStorage 220 • SGI® InfiniteStorage 350	One-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage Installation service may be purchased separately through SGI Managed Services.	Software telephone technical assistance for SGI software products (first 90 days only). Software updates are not included.
• SGI® Onyx® 3000 series • SGI® Onyx® 300 • SGI® Onyx® 350 InfiniteReality® • SGI® Onyx® 350 InfinitePerformance™ • SGI® Origin® 2000 series • SGI® Origin® 3000 • Silicon Graphics® Onyx2® • SGI® TP9100 • SGI® TP9400 • SGI SAN Server™ 1000	One-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage Installation service must be purchased separately through SGI Managed Services	Software telephone technical assistance (first 90 days only), software updates not included
• SGI® TP9300 • SGI® TP9500 • SGI® TP9700 • SGI® InfiniteStorage 4000 • SGI® InfiniteStorage 4500 • SGI® InfiniteStorage 4600	Three-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage Installation service must be purchased separately through SGI Managed Services.	Software technical assistance (first 90 days only), software updates not included.
• SGI® InfiniteStorage RM610 • SGI® InfiniteStorage RM660 • SGI® InfiniteStorage 6700	Two-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage Installation service must be purchased separately through SGI Managed Services.	Software technical assistance (first 90 days only), software updates not included.
• SGI® InfiniteStorage 10000 • SGI® InfiniteStorage 15000	Two-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage Installation service must be purchased separately through SGI Managed Services.	Software technical assistance (first 90 days only), software updates not included.
• SGI® InfiniteStorage NAS 4050 • SGI® InfiniteStorage NAS 4550 • SGI® InfiniteStorage Nexis 2000 • SGI® InfiniteStorage Nexis 5000 • SGI® InfiniteStorage Nexis 7000 • SGI® InfiniteStorage Nexis 9000	Three-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage Installation service may be purchased separately through SGI Managed Services.	Software technical assistance (first 90 days only), software updates not included.
• Spectra Logic Tape Libraries: • Spectra T950	One-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage. Installation service must be purchased separately through SGI Managed Services.
• Spectra Logic Tape Libraries: • Spectra T380 • Spectra T200 • Spectra T120	One-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage. Installation service may be purchased separately through SGI Managed Services.
• Spectra Logic Tape Libraries: • Spectra T50e	One-year parts replacement with next-business-day response; parts included, 5x9 coverage. Installation service may be purchased separately through SGI Managed Services.
• Panasas® ActiveStor 3000 • Panasas® ActiveStor 4000 • Panasas® ActiveStor 5000 • Panasas® ActiveStor 6000	One-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage. Installation service must be purchased separately through SGI Managed Services.
• Silicon Graphics Prism® Deskside • Silicon Graphics Fuel® • Silicon Graphics® Onyx4™ UltimateVision™ • Silicon Graphics® Tezro® • SGI® Origin 200® • SGI® Origin® 300 • SGI® Origin® 350 • SGI® TP900 • Brocade Switches	One-year on-site hardware repair and parts replacement with next-business-day on-site response; parts and labor included, 5x9 coverage Installation service may be purchased separately through SGI Managed Services.	Software telephone technical assistance (first 90 days only), software updates not included
• Silicon Graphics® O2® • Silicon Graphics® Octane® • Silicon Graphics® Octane2™	One year of parts replacement; a replacement part will be sent to you within three days after SGI receives the defective part Installation service may be purchased separately through SGI Managed Services.	Software telephone technical assistance (first 90 days only), software updates not included

Flat Panel Displays and Related Products	Warranty
Silicon Graphics® F220 Silicon Graphics® F180 Silicon Graphics MultiLink™ Adapter	Three-year return-to-factory warranty

Subject to the terms and conditions set forth in SGI�s Limited Hardware Warranty, hardware upgrades or replacement parts and/or components added to an existing system, as originally configured by SGI, shall be covered for the duration of the original warranty period, or 90 days, whichever is greater.

In Europe and the Middle East, hardware upgrades and/or components purchased shall be warranted for 6 months from the date of installation, unless otherwise stated on the quotation.

Next-Business Day On-Site Response
Customers must be located within a one hundred and twenty-five (125) miles or two hundred (200) kilometers of the nearest SGI service office to receive the next-business-day on-site response. If your site is located more than 125-mile/200-km from an SGI service office, the support provided may be subject to additional charges, longer response times, and/or reduced coverage hours.

Software Telephone Support
For certain products, SGI will provide limited telephone support for a period of ninety (90) days. Telephone technical support will include available software patches and software workarounds and generally available fixes to common SGI software issues; however, such support shall not include consulting services or any other software development. Software updates are not included. This support applies only to operating systems preinstalled by SGI.

Spare Parts Warranty
Purchased spare parts are covered by a 90-day repair/replace warranty starting from the date of shipment.

Spare parts which are exchanged for customers who do not have a service agreement will be covered for 30 days from the time the exchange or replacement part is shipped.

Support Obligations for Non-Contract, Non-Warranty Systems
For customers who have no support contract and whose hardware warranty has expired, SGI at its sole discretion, will generally provide fixes (via critical patches or mandatory Field Change Orders -- FCO) for problems that pose health & safety, security and/or data integrity risks for hardware and software products engineered by SGI and still being actively supported.[Some cost may be associated with these fixes].

Service Move
For information on how to transfer an SGI product warranty from one country to another, please visit our Service Move site.