SGI

The Trusted Leader in High Performance Computing

 

Support Services

Support Programs that Match Your Business Needs

SGI Services consistently receives exceptional feedback from customer satisfaction surveys. It is the personalized and quality service that our technical experts deliver that sets SGI support apart in the industry. SGI offers support programs that match your business needs providing flexible coverage hours, priority response, with no per incident charges.
FullExpress™ 7x24
Comprehensive hardware and software support around the clock, including holidays. Includes a four-hour, on-site response for hardware problems and telephone technical support for Field Replaceable Units (FRU). Customer replaceable units are shipped with a targeted arrival time within the contracted service level agreement (SLA).

FullExpress™
Comprehensive hardware and software support during standard business hours (5x9). Includes a four-hour, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted service level agreement (SLA).

FullCare™
Comprehensive hardware and software support during standard business hours (5x9). Includes a next-business-day, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted service level agreement (SLA).

HardwareCare™
Hardware support during standard business hours (5x9). Includes a next-business-day, on-site response for hardware problems involving FRUs and telephone technical support. Customer replaceable units are shipped with a targeted arrival time within the contracted service level agreement (SLA).

Remote Services 7x24
SGI Remote Services provides customer systems with secure 24x7 monitoring and fault notification by SGI customer support. Connected systems will have key configuration and diagnostic information available to shrink time to resolution. The service enables a secure connection capability where customers can authorize technical support to diagnose issues real-time. Remote Services is available for all customers who have a warranty and comes bundled with SGI Foundation Software (SFS) 2.10 and SFS for SAP 2.10 or later. New releases are available every 6 months and/or as downloads from Supportfolio.